Delivery & Returns Policy

Delivery Charges

All our prices include a charge for delivery.

Next Working Day Delivery

We dispatch all our orders on the same day with next day delivery when they are placed before 12 midday, however we try to also include those placed after 12 midday where possible.

Please note our next day delivery service does not include Saturday, Sunday or bank holidays;

Order Placed Expected Delivery
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday Monday
Saturday Tuesday
Sunday Tuesday

It is worth noting when ordering from remote locations TNT will sometimes take 2 days to make the delivery even though we paid for a next day service however for most customers it will be next day. 

We normally use TNT for our next day deliveries however for smaller packages such as 100g wildflowers we use Royal Mail.

Returns

You can return your purchase in an unopened and unused condition for up to 28 days from your purchase date.  Please note you will need to pay the return shipping yourself.

If you wish to make a return please contact us in advance for an RMA number - click here.

Customer Services

01522 868714 amenity@germinal.com

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